Reference

How lontejitu Protects Your Personal Data

Q: Can I request a copy of all data you hold about me?

Yes. Email privacy@lontejitu.xyz or use live chat to submit a Subject Access Request. We acknowledge within 24 hours and deliver your full data export within seven business days, where local law permits.

Your personal data belongs to you, and our Privacy Policy explains exactly what we collect, why we collect it, and how you can request changes or deletion at…

Data Collection TransparencyDANA, OVO, GoPay & QRIS Transaction PrivacyRight to Access Your DataCookie & Tracking ControlsIndonesia Data Retention Policy

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What Data We Collect and Why

lontejitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, and payment identifiers linked to DANA, OVO, GoPay or QRIS so we can process transactions and verify your identity. We also log device information and session data to keep your account secure and

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to detect unusual access. Behavioural data — such as which game rooms you visit — helps us show you content that is relevant to you. All data processing depends on local law, and we do not sell your personal information to third parties under any circumstances.
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You can request a full export of your stored data by contacting our support team directly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove the personal data we hold, our privacy support team is available seven days a week from 08:00 to 23:00 WIB. You can reach us through live chat inside your account dashboard, by email at [email protected], or through the in-app help button on mobile. For players in Bandung, response times via live chat average under five minutes during peak hours.

Team online

Live Chat Support

Open your account dashboard and tap the chat icon to reach our privacy team instantly. Available every day from 08:00 to 23:00 WIB — average response time under five minutes.

Email Privacy Request

Send your data access, correction, or deletion request to [email protected]. We acknowledge all email requests within 24 hours and resolve them within seven business days.

In-App Help Button

On mobile, tap the Help button at the bottom of your account screen to submit a privacy ticket directly. Your ticket is logged with a reference number so you can track progress.

HOW WE HANDLE DATA

Six Ways We Keep Your Account Data Safe

Our data handling practices are built around the principle that you should always know what we hold and why.

Encrypted Payment Logs

Every DANA, OVO, GoPay and QRIS transaction is stored using AES-256 encryption. Payment reference numbers are masked in our database so that only the transaction outcome — not your full wallet ID — is visible to support staff.

Cookie Preference Centre

When you first open our site, a consent banner lets you accept, reject or customise cookies by category: essential, analytics and personalisation. You can update these preferences at any time inside your account settings under Privacy Controls.

Account Security Protocols

We require two-step verification for password resets and withdrawal requests. If we detect a login from an unrecognised device, we send an alert to your registered email before permitting access — giving you control over who enters your account.

Data Retention Schedule

Active account data is retained for as long as your account remains open. After a verified account closure, transaction records are held for the period required by applicable financial regulations, then permanently deleted on a rolling schedule.

Third-Party Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay, QRIS partners) and identity verification services strictly necessary to run your account. We do not share your data with advertisers or data brokers, and each third-party contract includes a confidentiality clause.

Your Right to Request Changes

You can ask us to correct inaccurate data, restrict how we process it, or delete it entirely — where local law permits. Submit your request via live chat or email, and we will confirm the action taken within seven business days.

Your Privacy Policy Questions, Answered

Below are the questions we hear most often about how we collect, store and protect your data. If your question is not covered here, our support team is available daily from 08:00 to 23:00 WIB to assist you directly via live chat or email.

We collect your name, email address, date of birth and payment identifiers such as your DANA or OVO wallet reference. We also log your device type, IP address and session timestamps to keep your account secure.

Payment records linked to DANA, GoPay, OVO and QRIS are encrypted using AES-256 and stored on servers with restricted staff access. Only the transaction outcome and reference code are visible — your full wallet credentials are never stored in plain text.

Yes. Email [email protected] or use live chat to submit a Subject Access Request. We acknowledge within 24 hours and deliver your full data export within seven business days, where local law permits.

Open your account settings and navigate to Privacy Controls. There you can toggle off personalisation and analytics cookies while keeping essential cookies active. Changes take effect immediately on your next page load.

After a verified account closure, we retain transaction records for the period required by applicable financial regulations — typically up to five years. All other personal data is deleted on our rolling schedule after the regulated period ends.

We share data only with payment processors — DANA, OVO, GoPay and QRIS partners — and with identity verification services needed to run your account. We do not sell your data or share it with advertisers under any circumstances.

Contact our support team immediately via live chat — available 08:00 to 23:00 WIB daily. We will lock your account, run an access audit and send you a full report of recent login events within 24 hours.

How lontejitu Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat Support

Email Privacy Request

In-App Help Button

Six Ways We Keep Your Account Data Safe

Encrypted Payment Logs

Cookie Preference Centre

Account Security Protocols

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Request Changes

Your Privacy Policy Questions, Answered

01 What personal data does lontejitu collect when I open an account?

02 How is my DANA or GoPay transaction data stored?

03 Can I request a copy of all data you hold about me?

04 How do I opt out of personalisation cookies?

05 How long does lontejitu keep my account data after I close my account?

06 Does lontejitu share my data with third parties?

07 What should I do if I think my account data has been accessed without my permission?

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