Reference

Legal Framework Protecting Your Account

lontejitu operates under a defined legal structure so you know exactly what governs your account, your data, and your transactions — where local law permits.

Account TermsPrivacy PolicyDANA & OVO TransactionsData RetentionCookie Policy
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lontejitu Legal Framework Protecting Your Account
JALUR KONTAK LEGAL

Reach Us About Any Legal or Policy Matter

If you have a question about our terms, need to exercise a data right, or want to raise a compliance concern, our policy support team is available around the clock. We keep three dedicated contact paths open so your query reaches the right team without delay — whether it is a payment dispute, a data-access request, or a terms clarification.

Team online

Live Chat — 24 Hours

Open the live chat widget from any page on lontejitu.xyz and select the Legal & Policy category. Our agent will log your case and provide a reference number within two minutes of connection.

Email — [email protected]

Send your written query to our legal inbox. We acknowledge all emails within four business hours and aim to resolve policy questions within two working days from receipt of your complete details.

Account Ticket System

Log in, navigate to Account Settings, then select Submit a Legal Request. This path timestamps your submission automatically and keeps the full conversation thread in your account dashboard for your records.

KEAMANAN DAN KEPERCAYAAN

How We Handle Data, Cookies and Account Security

Our security and data practices are built around giving you control at every step. The six areas below cover how your information is collected, stored, and protected — and exactly how you…

Data Collection Scope

We collect only the data needed to operate your account: registration details, transaction records from DANA, OVO, GoPay or QRIS, and session logs. No biometric or unnecessary personal data is stored at any point.

Cookie Policy

We use functional and analytics cookies to keep your session active and measure lobby performance. You can manage cookie preferences in your browser settings at any time without affecting your ability to access your account.

Account Security Practices

Your password is hashed using industry-standard encryption before storage. We also offer two-factor authentication via your registered mobile number — enable it under Account Settings for an added verification layer.

Data Retention Timeline

Transaction data is retained for five years in line with standard financial record-keeping obligations. Account profile data is deleted within 30 days of a verified account-closure request, subject to any outstanding transaction review.

Right to Access and Correct

You can request a full export of your stored data through the Account Settings panel. Corrections to inaccurate personal details can be submitted via the legal email or live chat, and we action verified requests within seven working days.

Third-Party Disclosure Rules

We disclose personal data to third parties only where required by applicable regulation or where you have given explicit consent. Payment gateway partners — including those processing QRIS and GoPay — operate under their own data agreements, disclosed in our privacy annex.

Your Legal Questions, Answered Clearly

The questions below come from real account inquiries our policy team receives. Each answer is written to be actionable so you know what to do, not just what the rule says. If your question is not here, contact us via live chat or the legal email and we will respond within four business hours.

Access depends on local law. Where local law permits, you can open an account and use DANA, OVO, GoPay or QRIS for deposits and withdrawals. We recommend confirming your local legal position before proceeding.

Log in to your account, go to Account Settings and select Data Export Request. We will compile your full record and deliver it to your registered email within seven working days of receiving your verified request.

Yes. Submit a deletion request through the legal ticket in Account Settings or email [email protected]. We action verified deletions within 30 days, after completing any outstanding transaction review required by financial record-keeping obligations.

Transaction records from DANA, OVO, GoPay and QRIS are retained for five years as required by standard financial compliance rules. They are not used for marketing and are not shared beyond the payment gateway partners disclosed in our privacy annex.

We email your registered address at least 14 days before any material change takes effect. The notification will summarise what changed so you can decide whether to continue using your account under the revised terms.

We use functional cookies to maintain your session and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings at any time; this will not block access to your account or the lobby.

Contact us immediately via live chat (available 24 hours) or email [email protected] with a clear description of the concern. We acknowledge all legal complaints within four business hours and escalate urgent matters to our compliance officer the same day.

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